FAQ

General information

At which fuel station can I pay with the DKV Card?

DKV Mobility offers you the largest supply network in the industry with around 70.000 filling stations and around 1.000.000 publicly accessible charging points across Europe. This includes branded filling stations such as Shell, Aral and Total, as well as low-cost and independent filling stations. Acceptance is normally indicated at the fuel pump or via a DKV sign at the filling station. If you are looking for a specific filling station, you can do this in our station finder or in our DKV Mobility App.

How do I contact DKV customer service?

You can reach our customer service by phone at 0800 368 5341 or via our contact form.

What other services can I use with the fuel card?

You can use your fuel card to pay for all vehicle-related services, such as fuel, tolls, repairs and parking fees. You can find more information on the scope of services under the corresponding products.

Can I also charge electric vehicles with the fuel card?

We offer fuel cards with the +Charge" option for electric vehicles. This allows you to charge your electric vehicle at around 1.000.000 publicly accessible charging points.

Is there a minimum contract term or a minimum turnover?

Of course, you have no minimum turnover with us and can cancel at any time. Full flexibility and no risk for you.

Why is there a difference between the price displayed at the filling station and the price on my invoice?

When refueling with a DKV Fuel Card, it can happen that the gross price basis is a relatively high list price that does not correspond to the price displayed at the filling station. If you use the displayed prices as a guide, there may be differences on the final invoice. For the greatest possible transparency, the list prices are available at all times in your DKV Mobility customer area and in our DKV Mobility App. In addition, the list price filling stations only make up a small part of our overall network in Germany. At all other filling stations, billing is based on pump prices, i.e. the gross purchase price corresponds to the price displayed on the price pole at the respective filling station at the time of refueling. You can also use the DKV Mobility app or your DKV Mobility customer area to find out whether a filling station has a list price. The price information for the individual filling station always shows when this information was last updated. If it says 0:00h, this is a list price that applies for the entire day at this filling station. If it shows a different time (e.g. 15:36h), then the price at this filling station will also change during the course of the day. Our recommendation: In order to always fill up as cheaply as possible, it is worth taking a look at the DKV Mobility App. There you can easily select the cheapest fuel station in the area.